Designed for anyone who has the responsibility for producing Inventories, Check-in and Check-out Reports, dealing with deposits, negotiating deposit claims and handling deposit disputes.

Course content includes:

• Purpose of an inventory and its role in the letting process
• How to achieve best practice and achieve consistency
• Tenant check in and out procedures
• Safety, law and practice
• Damage and wear and tear
• Negotiating deposit claims
• Handling disputes and adjudication – recognising why you might lose, but more importantly how to win.
• Dealing with abandoned property and goods